About the role: The Customer Care Representative plays an integral role in providing quality support to both internal and external customers. This is a customer focused administrative role responsible for supporting daily operations, assisting customers and internal teams, managing administrative tasks, and delivering excellent service.
About us: Since 1926, Diamond Vogel's success and longevity have been attributed to our dedicated employees who develop, produce, and sell our outstanding paint and coatings. Our family-owned company has long prioritized a family-first atmosphere by ensuring a proper work-life balance for our employees and fostering a welcoming work environment. Diamond Vogel continues to focus on growth and expansion as it crosses the threshold of its second century of delivering quality coating solutions.
What you’ll do:
Champion Diamond Vogel’s purpose and values and inspire others to uphold company values
Process customer orders
Respond to phone and email inquiries from current and potential customers
Partner with sales representatives to support external customers
Provide creative solutions for customer needs
Develop and maintain positive relationships with all customers
Collaborate with internal departments to satisfy customer expectations
What skills and experience you’ll need:
- Candidates should have at least one year of professional experience in an office setting
- Basic knowledge of ERP systems for data management, reporting, and process support
- Prior exposure to ERP systems and office environments is expected
- A team-oriented mindset and the ability to work independently are also important
- Strong written and verbal communication skills
- Excellent organizational and administrative abilities
- Attention to accuracy and detail
- Ability to multitask in a fast-paced environment
We offer competitive wages and a complete benefits package, including health, dental, and vision; 401k with employer match; life & disability insurance; HSA (health savings account); PTO (paid time off ); and more.
To apply for this position, please complete and submit our online application near the top of this page.