Location: Orange City, IA
Terms: Full-time
Pay: $80,000 - $90,000 Annually
About the role: The Sales Operations Manager plays a key leadership role in overseeing technical services, sales support, and sales aid production. This position develops and maintains effective processes, manages a high-performing support team, and ensures exceptional product knowledge and service delivery. A strong emphasis is placed on technical product support and continuous improvement in customer experience.
About us: Since 1926, Diamond Vogel's success and longevity have been attributed to our dedicated employees who develop, produce, and sell our outstanding paint and coatings. Our family-owned company has long prioritized a family-first atmosphere by ensuring a proper work-life balance for our employees and fostering a welcoming work environment. Diamond Vogel continues to focus on growth and expansion as it crosses the threshold of its second century of delivering quality coating solutions.
What you’ll do:
· Drive Safety and Compliance Excellence.
· Champion Diamond Vogel’s purpose and values and inspire others to uphold company values.
· Lead Level 2 and Level 3 technical support, addressing complex product inquiries and application issues.
· Collaborate with the lab to troubleshoot major product concerns and ensure quality solutions.
· Manage the sales support team, oversee trade-outs, planograms, quote processing, and show setup logistics.
· Maintain effective communication between sales, customer relations, warehouse, and marketing teams.
· Oversee Wood Shop operations, sales aid production, and hands-on product training for staff and sales teams.
· Manage procurement of materials, including sales aids, shop supplies, and marketing/show materials.
· Conduct competitive product testing and comparisons to evaluate performance and alignment with industry standards.
· Collaborate with marketing to maintain sales materials, update promotional content, and verify website accuracy.
· Develop, maintain, and improve product training programs and documentation in alignment with business goals.
· Champion continuous improvement and team collaboration to enhance service delivery and internal processes.
· Promote cross-functional alignment and ensure consistent, high-quality customer support.
What skills and experience you’ll need:
· Proven experience in technical services, product support, or related leadership roles.
· Strong knowledge of coatings, finishes, and application techniques.
· Demonstrated ability to lead and develop high-performing teams.
· Excellent written and verbal communication skills.
· Strong organizational and problem-solving abilities, with attention to detail.
· Ability to manage multiple priorities and projects in a fast-paced environment.
· Customer-focused, proactive, and collaborative.
· Bachelor’s degree in business, chemistry or related field required, Master’s degree preferred.
What key attributes do you need:
Leadership & Vision
· Demonstrated success in leading cross-functional strategic initiatives that deliver measurable business impact.
· Acts as a catalyst for operational excellence, continuous improvement and innovation; embraces change and drives transformation.
· Champions lifelong learning and professional development for self and others.
· Operates with a “One Diamond Vogel” mindset—prioritizes enterprise-wide success over individual or departmental interests.
· Make and execute decisions that are in the best interest of the company even when unpopular or difficult from an employee perspective.
Collaboration & Communication
· Builds and sustains strong, trust-based relationships across all levels and functions.
· Welcomes candid feedback and constructive challenges; models of humility and openness.
· Actively listens and asks insightful questions before forming judgments or decisions.
· Makes inclusive, data-informed decisions in collaboration with relevant stakeholders.
· Strives to be a good teammate by exhibiting Humble, Hungry, Smart character attributes.
Character & Integrity
· Demonstrates unwavering integrity; is transparent, honest, and trusted by peers and senior leadership.
· Take full ownership of challenges and outcomes—focuses on solutions, not blame.
· Embodies “We over Me” in all actions and decisions.
· Treats people with respect and dignity no matter how challenging the situation.
Execution & Results
· Highly effective in translating corporate strategy into actionable plans and results.
· Recognized subject matter experts in their domain, both internally and externally.
· Builds and retains high-performing teams with strong talent density.
· Delivers of such high value that their departure would be a significant loss to the organization.
We offer competitive wages and a complete benefits package, including health, dental, and vision; 401k with employer match; life & disability insurance; HSA (health savings account); PTO (paid time off); and more.
To apply for this position, please complete and submit our online application near the top of this page.